Terms of Service

Last updated: July 14, 2026

These Terms of Service ("Terms") govern your use of the services provided by Syntria Labs ("we," "us," or "our"), including our website at syntrialabs.com and our AI phone receptionist services. By using our services, you agree to these Terms.

1. Services

Syntria Labs provides custom AI-powered phone receptionist services for businesses. Our service includes building a custom AI voice agent trained on your business information, provisioning a phone number, and providing ongoing call answering and lead capture capabilities. Appointment booking is enabled only when a compatible real calendar is connected and tested; otherwise the service captures a callback request for your team.

2. Pricing & Payment

Our founding-client offer is a one-time $497 setup fee, followed by a card-required $497 per month subscription. You must provide a valid payment method through Stripe at checkout. Monthly billing begins when you complete the monthly checkout after setup. The subscription renews monthly until canceled. There is no free trial on the founding path.

Prices are subject to change with at least 30 days notice to existing clients. A price change will not change a fee that Stripe has already processed.

3. Cancellation & Refunds

There is no long-term contract. You may cancel at any time through the Syntria customer billing portal. Cancellation takes effect at the end of your current paid billing period and stops future renewals.

Except where required by law or agreed by us in writing, fees already processed are non-refundable. The $497 founding setup fee is non-refundable once setup work begins.

4. Your Responsibilities

You agree to:

5. Service Availability

We strive to maintain 24/7 availability for your AI receptionist but do not guarantee uninterrupted service. Occasional downtime may occur for maintenance or due to third-party service providers. We are not liable for missed calls during service interruptions.

6. Call Data & Recordings

Calls handled by your AI receptionist may be recorded and transcribed. You are responsible for ensuring compliance with any applicable call recording disclosure laws in your jurisdiction. We recommend informing callers that calls may be recorded, which your AI receptionist can be configured to do.

7. Intellectual Property

The AI technology, voice models, and platform infrastructure remain the property of Syntria Labs and our technology partners. Your business information and data remain your property. You grant us a license to use your business information solely for the purpose of providing our services to you.

8. Limitation of Liability

Syntria Labs is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees you have paid us in the 3 months preceding the event giving rise to the claim. The AI receptionist is an automated system and may occasionally provide inaccurate responses. We are not liable for any business decisions made based on AI interactions.

9. Indemnification

You agree to indemnify and hold Syntria Labs harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Modifications

We reserve the right to modify these Terms at any time. We will notify active clients of material changes via email at least 30 days in advance. Continued use of our services after changes take effect constitutes acceptance of the modified Terms.

11. Termination

We may suspend or terminate your service if you violate these Terms, fail to make payment, or use the service in a manner that could harm our business or other clients. You may terminate at any time by canceling through the customer billing portal.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County, California.

13. Service-Request Text Messages

Where service-request texting is enabled for Syntria Labs, a consumer may voluntarily opt in during an answered call to receive transactional text follow-up about the consumer's specific service request. Only a clear affirmative answer after the SMS disclosure authorizes text messages. An unanswered call, silence, a decline, or a hang-up before affirmative consent does not authorize an automated text. Consent is not a condition of purchase or service and does not authorize marketing messages. Message frequency varies, usually one to three messages per request. Message and data rates may apply. Reply HELP for help or STOP to opt out. Carriers are not liable for delayed or undelivered messages. For support, email support@syntrialabs.com. See our Privacy Policy and the exact SMS consent process.

14. Contact

For questions about these Terms, contact us at support@syntrialabs.com.