SMS consent process

This page documents Syntria Labs' transactional customer-care SMS program for carrier review. It is not a marketing or promotional messaging program.

Current scope: Syntria Labs sends messages only after the person on an answered Syntria call gives clear affirmative consent for text follow-up about that specific request. Client-branded SMS programs require separate client approval, consent proof, and registration.

How a person opts in

  1. A consumer calls Syntria Labs about a specific service request.
  2. During that answered call, before any message is sent, the receptionist reads the disclosure below and asks for a yes or no answer.
  3. Only an unambiguous affirmative answer such as “yes” creates consent.
  4. Syntria records the call ID, the consumer's mobile number, the timestamp, the affirmative response, and the disclosure version.
  5. Syntria may then send one to three transactional messages about that current request. No marketing, promotions, lead lists, or third-party content are sent.

Exact spoken disclosure and consent question

“Would you like Syntria Labs to text you about this specific request? You may receive up to 3 messages for this request. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of receiving help. Do you agree?”

A no, silence, unanswered call, or hang-up before a clear yes creates no consent and receives no automated text.

Example messages

Syntria Labs: You asked us to text about your call. Reply with what you need and our team will help. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Syntria Labs: Thanks. We received your request and a team member will follow up during the time window we discussed. Reply STOP to opt out or HELP for help.
Syntria Labs: We could not reach you about your request. Reply here if you still want help. Reply STOP to opt out or HELP for help.

Opt out and help

Recipients can reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT to stop messages. They can reply HELP or INFO for help. A STOP request is honored immediately. Texting is optional and not a condition of purchase or service.

Privacy and terms

Message frequency varies, usually one to three messages per service request. Message and data rates may apply. Mobile information and text messaging originator opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. Read the Privacy Policy and Terms of Service.

Contact

For support, contact support@syntrialabs.com.