Privacy Policy

Last updated: April 14, 2026

Syntria Labs ("we," "us," or "our") operates the website syntrialabs.com and provides AI-powered phone receptionist services for businesses. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (spa name, services offered, hours of operation)
• Call data processed through our AI receptionist service (caller phone numbers, call recordings, call transcripts, appointment requests)
• Payment information processed securely through Stripe (we do not store card numbers)

How We Use Your Information

We use collected information to:

• Provide, operate, and improve our AI receptionist services
• Train and customize your AI receptionist on your business information
• Send call summaries, lead alerts, and service-related communications
• Process payments and manage your subscription
• Respond to inquiries and provide customer support
• Send monthly check-in emails related to your service

Call Data & Recordings

Calls handled by your AI receptionist may be recorded and transcribed for quality and service delivery purposes. Call data (transcripts, summaries, caller information) is used to provide you with call summaries and lead alerts. We retain call data for the duration of your subscription plus 30 days after cancellation.

Third-Party Services

We use the following third-party services to operate:

• ElevenLabs — AI voice processing and conversation handling
• Twilio — Phone number provisioning and call routing
• Stripe — Secure payment processing
• Postmark — Transactional email delivery
• Vercel — Website and API hosting

Each of these services has their own privacy policies governing data they process.

Data Security

We implement reasonable security measures to protect your information. Payment data is processed entirely by Stripe and never touches our servers. API communications use HTTPS encryption.

Data Retention

We retain your business and contact information for the duration of your subscription. Call data is retained for the duration of your subscription plus 30 days. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of non-essential communications

Cookies

Our website does not use cookies or tracking scripts. We do not use analytics services that track individual visitors.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email.

Contact Us

If you have questions about this Privacy Policy or your data, contact us at support@syntrialabs.com.